Booking, Payment and Refund Rules
Version of 22 September 2026
1. How payment works
1.1. All bookings on SQUAD are prepaid in full (100%) by bank card: Uzcard, Humo, and other cards supported by the payment provider.
1.2. Payments are processed by the payment provider Atmos. At the moment of payment, the amount is split automatically: the court or training price goes to the Venue, and the Service Fee and commission go to SQUAD. SQUAD does not hold Venues' funds.
1.3. Before you pay, the screen shows the Venue's price, the SQUAD Service Fee and the total. Prices are in Uzbek soums (UZS).
1.4. Your booking is confirmed immediately after successful payment. The confirmation and receipt are sent to the App.
2. Court bookings
2.1. You book a specific court for a specific time. Arrive on time and follow the Venue's rules.
2.2. If you arrive late, your booking is not extended. The end time does not change.
2.3. If a match is attached to the booking, the organiser is responsible for the court. Participants not showing up is not grounds for a refund, except in the cases below.
3. Cancellation by the User
| When you cancel | Refund |
|---|---|
| 12 hours or more before the start | 100%, including the Service Fee |
| Less than 12 hours before the start | No refund |
| No-show | No refund |
To cancel, go to "My bookings → Cancel" in the App. The cancellation time is recorded by the SQUAD server in Tashkent time (UTC+5).
4. Cancellation or failure by the Venue or Coach
You receive a full refund (100%, including the Service Fee) if:
- the Venue or Coach cancels the booking;
- the court is occupied, closed or unfit for play;
- the Coach does not show up.
You may be offered a new time instead of a refund. You do not have to accept it.
5. Weather and outdoor courts
If an outdoor court is unplayable because of weather (rain, snow), the Venue either reschedules the booking with your agreement or cancels it with a full refund. The Venue decides on the day of play and notifies you in the App.
6. Training sessions
6.1. The same rule applies: free cancellation up to 12 hours before the start. If the Coach sets more lenient cancellation terms on the session page, those terms apply.
6.2. The training price always includes the court. You do not pay separately for the court.
6.3. The Coach may cancel a group session if the minimum number of participants is not reached. In that case, you receive a full refund.
7. How and when refunds are paid
7.1. Refunds are made only to the card used for payment, via the payment provider. We do not refund in cash or to a different card.
7.2. Refunds are initiated automatically as soon as the booking is cancelled. How long the money takes to reach your card depends on your bank, usually 1 to 10 business days.
7.3. If you have not received your refund within 10 business days, email support@squadplayers.com with your booking number.
8. Disputes
If a service was materially deficient, report it in the App ("Booking → Report a problem") or at support@squadplayers.com within 3 days after the booking date. Attach photos if you have them. We will contact the Venue or Coach and give you a decision within 10 business days.
9. Fiscal receipts
SQUAD issues the electronic receipt for the Service Fee. The fiscal document for the court or training price is issued by the Venue or by the payment provider on its behalf, as required by law.