Account and Data Deletion

Version of 22 September 2026

This page explains how to delete your account in the SQUAD app (developer: SQUAD LLC) and which data is deleted.

Option 1. In the app

Go to "Profile → Settings → Delete account" and confirm with an SMS code. Your account is deactivated immediately.

Option 2. Without the app

Email support@squadplayers.com with the subject "Account deletion" and include the phone number linked to your account. We will verify ownership with an SMS code and delete the account within 7 days.

What is deleted

• phone number, name, photo, date of birth and city;
• preferences, playing level and rating;
• follows, activity feed and reviews;
• device tokens and location data.

All of the above is permanently deleted within 30 days of your request.

What is kept and for how long

• Payment records (amount, date, transaction ID) are kept for up to 5 years as required by tax law, then deleted.
• Messages in shared match chats and results of matches played with others are kept in anonymised form ("Deleted user"). This protects other players' history and ratings.

Before you delete

Cancel any upcoming bookings in advance. Bookings cancelled less than 12 hours before the start are not refunded. If you also have a Coach profile, it is deleted together with your account.

To delete only some of your data, such as photos or reviews, use your profile or write to support@squadplayers.com.